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AI and automation for Australian small and medium businesses
Ultico Studios helps small and medium businesses implement AI customer experiences and business process automation, built around the way your business already works.
The operational gap
Calls and web enquiries go unanswered while you're busy with a customer.
Replies come hours later, after the customer has booked someone else.
Staff repeat administrative work that should happen automatically.
Customer information is scattered across disconnected tools.
What we do
AI Customer Experience
Calls, website chat, SMS and email get a quick, useful reply at any hour, with a clear handover to your team whenever a person's judgement is needed. Voice AI is one part of it, and you can call our AI receptionist.
More on AI Customer ExperienceBusiness Automation
We connect your CRM, follow-up and internal handovers so quotes get chased, jobs keep moving and the admin stops landing on you. We work with the systems you already use and only add what's missing.
More on Business AutomationOnce the basics are running well, we can help with marketing follow-up and reporting that shows where your work comes from. We'll only suggest it when it earns its place.
Our approach
Most businesses don't need everything replaced. We find where your customer and job information really lives, keep the software that's doing its job and connect it. We replace a tool only when the case is clear and you agree.
How it works
Discovery includes an audit of how enquiries reach you and what happens next: missed calls, slow replies, follow-up that drops off and admin that repeats every week. You get a written summary of what we found and where we'd start.
We map the workflow and agree where a person steps in and how we'll measure it. Then we set it up inside the systems you already use and test it against real scenarios from your business, awkward ones included.
It goes live with you watching, and your team knows how to step in. After that we review what's happening each month, fix the exceptions and refine what matters.
Who we work with
Small and medium businesses that can't sit by the phone or the inbox all day. If customers reach you by phone, form or message, this fits.
Reply while the customer still wants to buy.
The right next step happens every time, not just on a quiet day.
Your tools share the same customer details.
You agree what a good result looks like before anything is built.
Pricing
Every business works differently, so pricing comes out of the Discovery audit and depends on what yours needs. You pay for what you'll use, and you'll know the number before anything starts.
Clear terms, in writing.
FAQ
Straight answers before you book anything. If yours isn't here, ask us on the call.
Yes. We look at your existing systems first and connect them where it makes sense. We only suggest replacing something when there's a clear reason and you agree.
No. It takes the repetitive handling off your team and covers the times nobody can get to an enquiry. Anything that needs a person's judgement gets handed to a person, with the details already captured.
Yes. It introduces itself as a digital assistant from the first line and tells callers the call is recorded. Most people just want their question answered or their job booked.
Calls you don't answer forward to the voice AI. Your number stays the same, and your phone still rings like it always has when you can pick up.
It takes a message, tells the person you'll be in touch, and flags it to you straight away.
Not automatically. If your current CRM does the job, we connect to it. If you don't have one, or yours is holding you back, we'll recommend a connected CRM and set it up. Your accounting, scheduling or job software can stay where it is.
It depends on the workflow, the systems involved and the testing it needs. After the audit you get a defined scope and a launch plan, so you know what's happening and when.
We agree up front what information the AI can use, who can see what, when it hands over to a person and how it tells people it's an AI. We test all of that before launch. Some businesses have extra privacy rules, and we'll tell you if you need specialist advice.
It depends on what your business needs. The Discovery audit works that out, and you'll get the price in writing before any work starts.
The person who scopes your build is the person who sets it up and looks after it. No call centre, no hand-off to an account manager.
Yes. Website chat, forms, SMS and email get the same quick reply and follow-up as calls. Voice is one channel, not the whole service.
Start small
Book a 30-minute discovery call. Tell us where enquiries, follow-up or administration are creating friction. We'll explore what a practical first implementation could look like.
Prefer to call? Ring our AI receptionist. It can book your discovery call or take your details.(07) 3477 9873