AI receptionist
Answers the calls you miss, finds out what the caller needs and books them in or takes a message. You get a summary after every call.
See how it worksAI Customer Experience
Reply while they
still want to buy.
AI that answers your customers by phone, website, text and email, gets them booked in and keeps in touch after the job. These are the services we set up, and you can start with just one.
Brisbane based
Says it's an AI when asked
A person stays in charge
Written quote before any work
Answer
Answer every enquiry.
Missed-call text-back
When you can't pick up, the caller gets a text straight away so they know you'll be in touch.
Website chat
A chat on your website that answers common questions from information you've approved and takes down the customer's details.
Instant web form replies
Every enquiry from your website gets a reply by text and email within moments, and you're alerted at the same time.
SMS and email replies
Text and email enquiries get a quick first reply, so nobody waits until you're back at your desk.
After-hours cover
Calls and messages that come in at night or on the weekend get answered, and the details are waiting for you in the morning.
Book
Get customers booked in.
Online booking
Customers book themselves into the times you make available, straight into your calendar.
Confirmations and reminders
A confirmation when they book, then reminders by text and email before the appointment.
Rescheduling
Customers can move their booking themselves instead of not turning up.
No-show follow-up
Anyone who misses an appointment gets a message offering a new time.
After the job
Stay in touch after the job.
Review requests
Every customer gets a short message after the job asking for a Google review, with a direct link to leave one.
Feedback check-ins
A quick message asks how the job went. Replies come straight to you, so you hear about a problem first.
Repeat-service reminders
When the next service is due, the customer gets a reminder with a link to book.
FAQ
Questions, answered.
Straight answers about AI Customer Experience. If yours isn't here, ask us on the call.
Most of our enquiries come by email or the website. Is this still for us?
Yes. Website chat, forms, SMS and email get the same quick reply and follow-up as calls. Voice is one channel, not the whole service.
Do we need all of it?
No. Most businesses start with one service, usually the one fixing their biggest leak, and add more once it's working.
Will customers know they're talking to an AI?
Yes. It introduces itself as a digital assistant at the start of every conversation, on any channel. Calls also start with a notice that the call is recorded.
What does it cost?
It depends on what your business needs. The Discovery audit works that out, and you'll get the price in writing before any work starts.
Start small
Find the enquiries you're losing.
Book a 30-minute discovery call. We'll look at how customers reach you and tell you plainly which service to start with.