Privacy policy

Ultico Studios (ABN 92 294 219 120) is a Brisbane-based business that provides AI customer contact and business automation services to Australian businesses, including voice AI, website chat, messaging and workflow automation. This policy explains, in plain language, what information we handle, why, and what you can ask us to do with it.

Two ways we handle information

  1. Our own enquiries. When you contact Ultico Studios through our website or our phone line, we handle your information to respond to you.
  2. On behalf of our clients. When we set up systems for a business, those systems handle information about that business's customers (for example, a call answered by their voice AI or a chat on their website). We handle that information on the client's behalf and under their instructions. The client business decides what is collected and is responsible for telling its customers how it's used.

What we collect

Through our website contact form: your first and last name, phone number, email address, business name (if you give it) and your message.

When you call our phone line: our line is answered by a voice AI. The call is recorded and transcribed, and we keep your name, number and the details of your enquiry so we can get back to you.

On behalf of client businesses: depending on what the client has set up, this can include call recordings and transcripts, website chat transcripts, SMS and email messages, and the contact and enquiry details stored in the client's customer records (CRM), such as name, phone number, email, suburb and the details of the job or appointment.

We don't collect payment card details over the phone, and our voice systems are set up to discard sensitive identifiers if a caller reads them out.

Call recording

Calls answered by voice AI systems we build are recorded and processed by AI in order to deliver the service: answering the call, capturing the details and passing a summary to the business. At the start of the call, callers are told they are speaking with a digital assistant and that the call is recorded.

How we use information

If you contact us, we may follow up with you about that enquiry. We'll only send you marketing emails or SMS if you've agreed to receive them, every message will identify us, and you can unsubscribe at any time.

Where information is stored

Some of the systems we use to answer calls, process messages and store records are hosted overseas, including in the United States. We choose providers that protect the information they hold, and we only give them what they need to provide their service.

How long we keep it

By default, we keep call recordings, transcripts, messages and enquiry details for 90 days, then delete them or remove anything that identifies you. We keep information longer only when we need it for an ongoing client relationship, to meet a legal obligation, or because a client has instructed us to for information we handle on their behalf.

Keeping it secure

We limit access to the people and systems that need it, use strong passwords and two-step sign-in on the tools we use, and keep each client's information separate.

What we don't do

We don't sell personal information, use it for advertising, or contact people for any purpose other than the one they contacted us or our client about.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. If your information was collected by one of our client businesses, we'll help them respond to your request.

To make a request or ask a question, email jacques@ulticostudios.com.au or call (07) 3477 9873. Our phone line is answered by our voice AI, which will take your details and pass your request to us.

If you're not happy with how we've handled your request, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated 1 October 2026.